We Value Your Feedback

We value your feedback. If you or your family would like to share what went well or what could be improved, please let us know. If you have any concerns regarding your care or safety, or your rights have not been respected, you should bring these concerns to the attention of a hospice team member or the manager of the hospice team.

If your concerns are not resolved, you may also contact the following organizations.

Grievances can be sent to:

To register a grievance with Luminis Health Gilchrist Lifecare Institute, patients
and families may call 443.332.5800 : TTY 800.735.2258

Maryland Department of Health and Mental Hygiene
Office of Health Care Quality
Spring Grove Center
Bland Bryant Building
55 Wade Avenue,
Catonsville, MD. 21228

State of Maryland Office of Health Care Quality
Patients and families may call 1-800-492-6005
This service is in operation 24 hours a day, 7 days a week.
Normal working hours are 8 a.m.- 4:30 p.m.
After 4:30 p.m., calls are taken by an answering machine.

Community Health Accreditation Partner (CHAP)
Mail: Community Health Accreditation Partner (CHAP)
Attn: Complaints Department
1275 K Street NW, Suite 800
Washington, DC 20005
E-mail: complaints@chapinc.org
Fax: (202) 862-3419

To register a grievance with the Community Health Accreditation Program (CHAP), patients and families may call 800-656-9656, 24 hours a day.